The My Verizon website and app let you securely manage your Verizon mobile* account. View and pay bills, manage devices, change plans, transfer a number and more.
*For Verizon Fios home accounts visit Managing your Verizon home account FAQs.
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Learn how to securely manage your mobile account using the My Verizon website or app. Understand how to create, change or delete your login credentials for My Verizon.
For Verizon Fios home accounts visit Managing your Verizon home account FAQs.
For Prepaid accounts, visit How to use the My Verizon app for Prepaid.
To install the My Verizon app, visit the Apple® App Store® for iOS or Google Play for Android.
The My Verizon website and app let you securely manage your Verizon mobile* account. View and pay bills, manage devices, change plans, transfer a number and more.
*For Verizon Fios home accounts visit Managing your Verizon home account FAQs.
If you're registered as the Account Manager or Account Owner, you can manage nearly every aspect of your Verizon mobile account, including:
Visit our account management page to learn more about what you can do in My Verizon.
Anyone on the account who is over age 18 can create a My Verizon account. However, each user’s “account role” determines what they can view, buy, and manage:
Understand mobile Account roles FAQs.
You can use the My Verizon app* when you have these Verizon accounts.
If your device isn't a compatible iPhone® or Android™ smartphone,we'll let you know with a text message.
*The My Verizon app is available to customers with mobile, 5G Home Internet, 4G LTE Home Internet and/or Fios services (i.e., Fios Home Internet, Fios Home Phone, Fios TV) only. Those with other services (i.e., High Speed Internet (DSL) etc.) can use the My Verizon website only.
When installed, the My Verizon app has access to many different device functions, including your device's calendar, microphone, storage and more.
To learn which device permissions are needed and what they're used for:
Note: To install the My Verizon app for iPhone or iPad®, visit the My Verizon app page on the Apple® App Store®.
Yes, you can change the My Verizon app's language setting. Visit My Verizon app - update language to Spanish.
Push notifications are notices that pop up on your phone screen and disappear when you acknowledge them. You get push notifications directly from apps on your phone.
You can get push notifications from your My Verizon app about Verizon offers, rewards, data alerts, bill notices, account sign in and much more. These notifications are in addition to the email and text alerts and notifications you can opt in to through your My Verizon Communication Preferences.
Visit our My Verizon app - Manage Notifications page to learn about setting notifications
When push notifications are enabled, you can set up billing, payment and usage push notifications in My Verizon.
Here's how to register for My Verizon:
Mobile accounts:
5G Home Internet and LTE Home Internet accounts: Check your confirmation email for a link to register. If the link isn't accessible:
Fios accounts: Register for My Verizon for your My Verizon for your Fios account using your mobile number, email, Verizon phone number, account number or order number.
To install the My Verizon app, visit the Apple® App Store® for iOS or Google Play for Android.
Important: If you have both Verizon mobile and home accounts and are the Account Owner for both, you can set up one Verizon ID. With one Verizon ID you can access both accounts at the same time.
When you register for My Verizon, we ask for the 10-digit mobile number for your Verizon line of service. Here are ways to find your mobile number.
Find your mobile number on your sales receipt:
For a smartphone or basic phone, look up the mobile number in the phone's settings after it's been activated with Verizon:
For step-by-step instructions to find your mobile number on phones, home internet routers and connected devices (e.g., tablet, hotspot, etc.):
Note: If you signed up for 5G Home Internet but service isn't activated yet, register on My Verizon using your order number. Important: You'll also need the location code from your sales receipt or your order confirmation email.
If you forgot your password for My Verizon or need to change your login and security credentials, follow the links below:
Sign in to My Verizon to manage these and other services:
To delete My Verizon login credentials for one or more lines on your account, contact us. You might need to do this if you want to change which line is registered as the Account Owner.
Once you delete your login credentials, you can't use the My Verizon website or app to manage your Verizon account. To manage your Verizon account using My Verizon website or app, you must re-register and create new My Verizon credentials.
Important: When you re-register, if you had paper-free billing turned on, you must turn it on again or it won't be enabled . If you don't turn on paper-free billing before your next bill is generated, you lose any Auto Pay and paper-free billing discount you may have for that month and until you turn paper-free billing back on.
Note: if you use one Verizon ID to access both your Verizon home and mobile accounts with one set of login credentials, see "Can I delete my one Verizon ID and go back to having different logins for my home and mobile My Verizon accounts?"
Each line on your Verizon mobile account is listed by its mobile number. To make your devices easier to recognize, you can give each line a nickname (e.g., "Susan's phone", "John's tablet").
To add or change your device nickname(s), go to the Manage devices page in My Verizon and tap or click Edit device nickname.
Note: You must be the Account Owner or Account Manager to add or change a device name.
No. Assigning a device nickname doesn’t change the billing name of your account.
Yes. After you set up one Verizon ID, you can access your mobile* and home accounts at the same time when signed into My Verizon**:
You can also use one Verizon ID to sign in and manage:
*Verizon LTE Home Internet and 5G Home Internet are delivered by Verizon’s wireless network. Manage them under Mobile account in My Verizon.
**The My Verizon app is available to customers with mobile, 5G Home Internet, LTE Home Internet and/or Fios services (i.e., Fios Home Internet, Fios Home Phone, Fios TV) only. Those with other services (e.g.., High Speed Internet, DSL, etc.) can use the My Verizon website only.
You must be the Account Owner of both accounts and have registered each in My Verizon before you can set up one Verizon ID. Start from either your My Verizon mobile or My Verizon home account:
From your My Verizon mobile account:
From your My Verizon home account (website only):
When you set up one Verizon ID, your user ID, password and secret question are based on your current login credentials:
User ID: In most cases, your Fios User ID will be your one Verizon ID. We display your one Verizon ID on the confirmation page when you complete setup. You can also use your mobile phone number to sign in.
Password and secret question: Your one Verizon ID password and secret question depend on the account you started from. If you signed in to your:
Edit your Account settings to change your user ID credentials.
If you had two-factor authentication for your mobile login, it will still work for your one Verizon ID. You can always add add two-factor authentication to your account.
When you close a Verizon home account, your one Verizon ID remains connected to your deactivated account so you still have access to digital purchases (movies, etc.).
Here’s what to do if a closed Home account’s login is still attached to your one Verizon ID:
Yes, you can go back to having separate logins for your mobile and home My Verizon accounts.
Keep in mind that when you remove your one Verizon ID, you must re-register the My Verizon account for which the login credentials were deleted.
To go back to having 2 separate logins, call Verizon Customer Service (either home or mobile):
Re-register for access to the My Verizon account that was deleted.
Important: When you re-register, if you had paper-free billing turned on, you must turn it on again or it won’t be enabled. If you don’t turn on paper-free billing before your next bill is generated, you lose any Auto Pay and paper-free billing discount you may have for that month and until you turn paper-free billing back on.
My Verizon mobile accounts can remain dormant (i.e., you haven't signed in) for a maximum of 2 years. After that, you'll be locked out and need to contact us.
Exception: If you have Auto Pay set up, your My Verizon account isn't considered dormant even if you don't sign in.
If you have a User ID you can still sign in to My Verizon. If you don’t have or know your User ID you can sign in to My Verizon on our Sign in to a disconnected account page for 6 months after disconnecting your mobile account. You'll need the mobile number, last name on the account and ZIP code.
If you need to pay a bill and your account has been disconnected for more than 6 months, pay it on our Pay my bill page.
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